Copyright © Power Consulting and Search 2012. All Rights Reserved.
POWER CONSULTING AND SEARCH is a Management Consulting & Executive Search Firm Servicing the Domestic United States including Alaska, Hawaii
Austin, Houston, San Antonio, Dallas, Ft. Worth. Waco, Killeen, Temple, Athens, Tyler,Bryan, College Station, Georgetown, Round Rock, Pflugerville, Lakeway, Cedar Park, Leander,New Braufels, San Marcos, Fredericksburg
Austin, Houston, San Antonio, Dallas, Ft. Worth. Waco, Killeen, Temple, Athens, Tyler,Bryan, College Station, Georgetown, Round Rock, Pflugerville, Lakeway, Cedar Park, Leander,New Braufels, San Marcos, Fredericksburg
Shadow Shopping
(The Secret Shopper)
POWER CONSULTING AND SEARCH (PCS) offers a Shadow Shopping Program for organizations that operate in the Travel Industry.
These are global programs due to the multiple locations our clients have and the nature of the industry. Clients industries include entertainment, hospitality, transportation, accommodation, food and beverage venues, franchises, golfing, resorts, fun parks which are highly competitive.
These are global programs due to the multiple locations our clients have and the nature of the industry. Clients industries include entertainment, hospitality, transportation, accommodation, food and beverage venues, franchises, golfing, resorts, fun parks which are highly competitive.
How effective are you
in bringing your products
or services to market?
in bringing your products
or services to market?
What do you know...
not know...
or want to know?
not know...
or want to know?
A shadow shopper otherwise known as a mystery shopper or secret shopper is a person hired to pose as a customer in order to evaluate business performance. Anonymously they evaluate employees, cleanliness of locations and availability of products, level of services etc.
PCS Programs are customized to the client’s needs. PCS differentiates their service by using their "under cover PCS management consultants" that know what to look for in this industry. Their vast industry experience assists greatly in identifying best practices and the areas where a client is not meeting industry standards or their own standards. PCS is able to excel their client expectations of discovery using this strategy.
PCS Programs are customized to the client’s needs. PCS differentiates their service by using their "under cover PCS management consultants" that know what to look for in this industry. Their vast industry experience assists greatly in identifying best practices and the areas where a client is not meeting industry standards or their own standards. PCS is able to excel their client expectations of discovery using this strategy.
PCS Shadow Shoppers fully immerse themselves into the client’s environment whether the project involves shopping during the day a rental car agency or staying at a resort location for a period of time and using innovative techniques take a look behind the scenes. If you care about what your customers think, you can change your business results.
PCS secretly shops your organization or your competitors, collecting and interpreting
qualitative & quantitative data of the
locations visited. Key Observations and Recommendations are made in a formal presentation answering the questions of
our clients and giving them the knowledge
needed to make business decisions.
The difference is PCS Shadow Shoppers
are consultative by nature and have
the tenacity to go the extra step on
behalf of the client to learn why an
event might be occurring rather
than just observing it.
External projects gather
market intelligence on what your
competitors are doing, finds
best practice and new ideas.
Internal projects confirm
whether your organization
participants are delivering
your products or services to
market per delivery promise.
PCS secretly shops your organization or your competitors, collecting & interpreting qualitative
& quantitative data of the locations visited. Key Observations and Recommendations are made in
a formal presentation answering the questions of
our clients and giving them the knowledge needed to make business decisions. The difference is PCS Shadow Shoppers are consultative by nature and have the tenacity to go the extra step on behalf of the client to learn why an event might be occurring rather than just observing it.
& quantitative data of the locations visited. Key Observations and Recommendations are made in
a formal presentation answering the questions of
our clients and giving them the knowledge needed to make business decisions. The difference is PCS Shadow Shoppers are consultative by nature and have the tenacity to go the extra step on behalf of the client to learn why an event might be occurring rather than just observing it.
1-800-806-0720